1.29 Genome Compiler Support

  • Genome Compiler has live support for any questions you may have, in addition to a system for sending feedback on the software.

  • The live chat support can be accessed through the Help icon at the bottom right of the screen located next to the Annotation Layers menu (Figure 1.29.1). A pop up side bar will then appear where you can message one of Genome Compiler's support team members.

    Figure 1.29.1: Live Help Icon.

  • You can send our team feedback through the Help drop down menu (Figure 1.29.2).

    Figure 1.29.2: Option to send us feedback on your experience with Genome Compiler.

  • The Help drop down menu also offers you the option to report bugs (Figure 1.29.3) that you find in the software.

    Figure 1.29.3: Reporting a bug in the software.