1.4.7 Troubleshooting

• If you encounter an error (Figure 1.4.7.1) while importing a file, double check that the file format is supported by our software.

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  Figure 1.4.7.1: Error dialog when importing a file.

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• If you are still experiencing trouble, feel free to contact Genome Compiler support via our live chat (see next section 1.28 for more details).

• Raw DNA (.txt): The file (Figure 1.4.7.2) must contain exclusively your raw DNA sequence.

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  Figure 1.4.7.2: Raw DNA (.txt) file.

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• FASTA (.fasta, .fas, .fa): The file (Figure 1.4.7.3) contains a single line description, followed by the sequence. The description line must start with a right arrowhead (>). The word following the arrowhead is the identifier of the sequence. The rest of the line can contain a description.

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  Figure 1.4.7.3: FASTA (.fas) file.

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• GenBank (.gb): The file (Figure 1.4.7.4) contains specific fields. You can find a more complete example as well as information on this format on the NCBI website: www.ncbi.nlm.nih.gov/Sitemap/samplerecord.html.

• ApE files are usually in the GenBank format. If you have a problem with an ApE file, try changing the extension to .gb.

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  Figure 1.4.7.4: GenBank (.gb) file.

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